Version 1.0
Effective October 19, 2023
Welcome to Relato's Terms of Service. These Terms of Service govern your use of our Services, which Relato and our affiliated entities provide. Our Services include a range of offerings such as software and tools, websites, data and documentation, and application programming interfaces (APIs). By accessing and using our Services, you are agreeing to comply with these Terms.
It's important to familiarize yourself with our Service Terms, Sharing & Publication Policy, Usage Policies, and any other relevant documentation, guidelines, or policies that we may provide in writing. These Terms, along with our Privacy Policy, which explains our practices regarding the collection and use of personal information, form the entire agreement between you and Relato.
We appreciate your trust in our Services and are committed to providing you with a valuable and secure experience. By using our Services, you acknowledge and agree to abide by these Terms.
These Terms of Service (these “terms”) contain the general terms and conditions that apply to customers and visitors (collectively, “users,” or “you”) of Relato's services, including those made available through this website, such as access to online ordering, contact us features, and the Relato platform, as well as other digital resources and communications (collectively, the “services”). Relato, AS., doing business as Relato, is a corporation organized and operating under the laws of the Kingdom of Norway, having its principal place of business at Tollbugata 35, 0157 Oslo, Norway.
These terms are an agreement between you and Relato. Please read these terms carefully as they govern your conduct on this website and your use of the services. These terms are incorporated into and are supplemental to Relato's Privacy Policy, as well as any other specific, written agreements you may have with Relato with respect to a good or service.
By using Relato's services, such as by using the Content Monitor or AutoDetect toolset, you accept and agree to be bound by and abide by these terms. By using this service, you represent and warrant (a) you are eighteen (18) years of age or older; (b) you have good right, title, and authority to enter into these terms on your own behalf and on behalf of any entity or person whom you purport to represent (which entity shall be considered part of you for purposes of these terms); (c) the use of these services and the entering into of these terms has been duly authorized and approved by any entity or person whom you represent; and (d) effective as of the date you first use the services, these terms constitute valid and binding obligations enforceable against you as described herein. If you do not agree to these terms or if you are unable to make the foregoing representations and warranties, you must not use Relato's services.
1. GRANT OF LICENSE
The services, including all displays, images, video, and audio, as well as the design, selection, and arrangement thereof, are owned and provided by Relato.
Relato hereby grants you a non-exclusive, non-transferable, non-sublicensable, worldwide license to use the services subject to the restrictions in these terms. Relato expressly reserves any rights not granted herein. You are solely responsible for any hardware, software, and telecommunications necessary to access the services. Relato makes no warranty or guarantee that the services will always be available or will not change.
2. LICENSE AND USE RESTRICTIONS
Except as expressly authorized under these terms, you may not:
Copy, modify, or create derivative works of the services, in whole or in part;
rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the services;
reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to any software component of the services, in whole or in part;
remove any proprietary notices from the services;
use the services in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person or that violates any applicable law;
combine or integrate the services with any software, technology, services, or materials not authorized by Relato;
design or permit any applications to disable, override, or otherwise interfere with any Relato communications to end users, consent screens, user settings, alerts, warnings, or the like;
use the services to replicate or attempt to replace the user experience of the services in another application;
attempt to cloak or conceal your identity when requesting authorization to use the services;
use the services in connection with or to promote any products, services, or materials that constitute, promote, or are used primarily for the purpose of dealing in spyware, adware, or other malicious programs or code, counterfeit goods, items subject to U.S. embargo, unsolicited mass distribution of email (“spam”), multi-level marketing proposals, hate materials, hacking, surveillance, interception, or descrambling equipment, libellous, defamatory, obscene, pornographic, abusive, or otherwise offensive content, stolen products, and items used for theft, hazardous materials, or any illegal activities; or
use the services in any manner that Relato determines in its reasonable discretion is abusive or harmful.
You also agree that you shall only use the services in a manner that complies with all applicable laws in the jurisdictions in which you use the services and that you shall not violate or infringe on the rights of any third party. Any such forbidden use shall immediately and automatically terminate your license to use the services without notice.
3. PLANS AND BILLING
By purchasing any plan, you acknowledge that your plan has an initial and recurring payment feature, and you accept responsibility for all recurring charges prior to cancellation. Your plan will be automatically extended for successive periods at the then-current rate. Changes to the current rate will be communicated to users via email at least 30 days ahead of the scheduled rate change.
Plan periods are based on the plan you purchase, such as the Pro, Business, and Agency packages. For customers using the Pro plan, services are available when you sign up and after the initial payment is made for the first month's subscription. Pro plan users will be billed every 30 days.
To cancel your plan immediately, you can cancel directly inside Stripe using the billing access link provided at registration. You may also email support at support@relato.com, and your plan will be cancelled within 24 hours.
Relato may submit monthly charges without further authorization from you until you provide at least 24 hours' prior notice that you have terminated this authorization or wish to change your payment method.
If you cancel your plan during the middle of a billing period, your subscription will remain active for the remaining portion of your subscription. We reserve the right to revoke your plan at any time. Membership is void where prohibited by law.
Terms of payment are within our sole discretion, and we must receive payment. If paying by credit card, you represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honoured by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any, regardless of the amount quoted on the Site at the time of your order. You further agree to keep us up to date with accurate contact and payment information. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by any other method.
We may offer promotions on the services that may affect pricing and that are governed by terms and conditions separate from these terms. If there is a conflict between the terms for a promotion and these terms, the promotion terms will govern.
4. TERM AND TERMINATION
These terms shall apply as long as you are using the services. Relato may terminate your access to the services at any time for any or no reason. Upon termination of your access to the services, you shall immediately discontinue use of the services. These terms shall survive termination of the services to the extent applicable.
5. USERNAME AND PASSWORD
You may be required to provide certain registration details or other information and become a “Registered User” before accessing certain features of the services. It is a condition of your use of these services as a Registered User to ensure all the information you provide is correct, current, and complete. The information you provide will be treated and used in accordance with our Privacy Policy. If you choose or are provided with a username, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You acknowledge that your account is personal to you and agree not to provide any other person with access to the online services or portions of it using your username, password, or other security information. You must notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You must exit from your account at the end of each session and use caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
We have the right to disable any username, password, or other identifier, whether chosen or provided, at any time in our sole discretion for any or no reason, including, without limitation, if, in our opinion, you have violated any provision of these terms.
6. MODIFICATION OR DISCONTINUATION OF SERVICES
Relato may, in its sole discretion and at any time, modify or discontinue the services in whole or in part. For modified services, you may be requested to accept a modification or new terms when you log in to your account. If you do not accept the amended terms, you will not have access to the services. Relato may discontinue its services at any time without notice. Any dated information is published as of its date only, and we do not undertake any obligation or responsibility to update or amend any such information. Upon immediate discontinuation of services by Relato, Relato will provide a pro-rated refund for your remaining subscription period.
7. PROPRIETARY RIGHTS
The services, including, without limitation, any of Relato's Internet operations, design, content, hardware designs, algorithms, software (in source and object forms), user interface designs, other templates and designs, including, without limitation, templates and designs of goods offered or sold, algorithms, architecture, class libraries, and documentation (both printed and electronic), know-how, goodwill, moral rights, trade secrets, and any related intellectual property rights throughout the world, and any derivative works, improvements, modifications, enhancements, or extensions thereof shall remain the sole and exclusive property of Relato, and you shall have no interest in them whatsoever.
All right, title, and interest in and to the services, except for information and content generated by you and third parties, are and will remain our exclusive property. Our intellectual property rights in the services are protected by copyright and trademark laws of the United States and international treaties, as well as other domestic and international laws. Nothing in these terms gives you a right to use our trademarks, logos, domain names, and other distinctive brands. There is also nothing in these terms that gives you the right to copy the services, to copy any feature or portion of the services, or create a derivative of the services, all of which is expressly prohibited. Any feedback, comments, or suggestions you may provide regarding the services are entirely voluntary, and we will be free to use your feedback, comments, or suggestions as we see fit and without any obligation or approval to you whatsoever.
8. SUBMISSIONS OF OTHERS
You are solely responsible for the contents of your transmissions through the services. Your use of the services is subject to all applicable local, state, national, and international laws and regulations and the license and use restrictions set forth above.
You agree to monitor the use of the services by any other person, whether an employee, agent, or otherwise, who is acting on your behalf, at your direction, or using your online account, for any activity that violates applicable laws, rules, and regulations or any of these terms, including any fraudulent, inappropriate, or potentially harmful behavior, and promptly restrict any offending users of the services from further use of the services. You agree to provide a resource for users of the services to report abuse of the services at your operations. As between you and us, you are responsible for all acts and omissions of your end users in connection with yours and their use of the services. You agree that you are solely responsible for posting any privacy notices and obtaining any consent from your end users required under applicable laws, rules, and regulations for their use of the services, and you represent and warrant that you have provided such notices and obtained such consents before submitting or allowing end users to submit information to us.
9. INDEMNIFICATION
You agree to immediately notify Relato of and indemnify and hold Relato, its parents, subsidiaries, affiliates, officers, and employees, harmless from any claim or demand, including reasonable attorneys' fees made by any third party due to or arising out of your use of the services (including the unauthorized use of your account or any other breach of security attributable to your use of the services), the violation of these terms by you, or the infringement by you or another user using your computer, on any intellectual property or other right of any person or entity.
10. DISCLAIMER OF WARRANTIES
You understand and agree that we cannot and do not guarantee or warrant that files available for downloading from the Internet or the services will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON THE SERVICES OR ANY OTHER SERVICE OR WEBSITE LINKED TO THE SERVICES.
YOUR USE OF THE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES IS AT YOUR OWN RISK. THE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER Relato NOR ANY PERSON ASSOCIATED WITH Relato MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER Relato NOR ANYONE ASSOCIATED WITH Relato REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
TO THE FULLEST EXTENT PROVIDED BY LAW, Relato HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER THE APPLICABLE LAW.
11. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL Relato, ITS AFFILIATES, OR ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE ONLINE SERVICES, ANY WEBSITES OR SERVICES LINKED TO IT OR ANY CONTENT OR SERVICES ON THE ONLINE SERVICES OR SUCH OTHER WEBSITES OR SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
12. NOTICES
Unless otherwise provided herein, notices given by Relato to you will be given by email. Notices will be sent to the email address you provide to Relato as part of the registration process or to update addresses that you provide to Relato via notice consistent with this paragraph. Notices given by you to Relato must be given by email to legal@Relato.com or such updated address and number as Relato may provide you consistently with this notice provision. Notwithstanding anything herein to the contrary, it is your sole responsibility to update your address for notices hereunder, and notice sent to the email address last provided by you to Relato shall be valid and binding on you regardless of whether such address has been changed, cancelled, has expired, or otherwise becomes inoperable after Relato has sent such notice. The notice sent to Relato shall not be effective until it is received by Relato. You agree to provide all notices required by law, regulation, or otherwise.
13. GOVERNING LAW
These terms and any dispute or claim arising out of, or related to, them, their subject matter, or their formation (in each case, including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Kingdom of Norway without regard to its conflict of laws principles. Any legal suit, action, or proceeding arising out of, or related to, these terms or the services shall be instituted exclusively in the Oslo District Court, and each party irrevocably submits to the exclusive jurisdiction of such court in any such suit, action, or proceeding.
14. MISCELLANEOUS
These terms, together with the Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the sole and entire agreement between you and Relato with respect to the services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the services.
If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these terms will not constitute a waiver of future enforcement of that right or provision.
You may not assign or transfer these terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these terms, without such consent, will be null and of no effect. We may freely assign or transfer these terms without restriction. Subject to the foregoing, these terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Any rights not expressly granted herein are reserved.